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Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Note: This step doesn't replace your introduction – it's part of your introduction. In your opening, you should also establish your credibility (see The Rhetorical Triangle for tips), state your purpose, and let the audience know what to expect. Delivering Great Presentations provides a strong foundation for building the steps in
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CRISIS: PLANNING. Planning is a critical component in
crisis management. A comprehensive planning process includes not only creating a plan, but training, rehearsing, coordinating with other agencies, and periodically evaluating and updating the plan.
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Crisis Communications: A
Casebook Approach (Routledge Communication Series) 4th Edition One of Tim's most important clients has just walked into his office, unannounced. Tim stands up with a smile on his face, ready to greet him, when the dam bursts – his client explodes into an angry tirade because Tim's organization has failed to make a delivery on time. Tighe Wall (
Zanerva Partner Consultant) starting the session in Kuala Lumpur last April 2016
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