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download Virtual Reference Service: From Competencies to Assessment | R. David Lankes, Scott Nicholson, Marie L. Radford, Joanne Silverstein, Lynn Westbrook, Philip Nast | ISBN: 9781856046381 | Kostenloser Versand für alle Bücher mit Versand und Verkauf duch Amazon. Description: New York : Neal-Schuman Publishers, c2008 xvii, 206 p. : ill. ; 23 cm. ISBN: 9781555705282 1555705286:
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Service: From Competencies to Assessment
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